How to Fix Uplay Download Keeps Stopping Issue
If you are a fan of Ubisoft games, you probably use Uplay, a digital distribution platform that allows you to buy, download, and play Ubisoft games. However, you may encounter a frustrating issue when downloading games from Uplay: the download keeps stopping or dropping to 0kb/s for no apparent reason. This can prevent you from enjoying your favorite games and waste your time and bandwidth.
Fortunately, there are some methods that can help you fix this issue and resume your download smoothly. In this article, we will show you how to fix Uplay download keeps stopping issue by following some simple steps. By doing so, you will be able to download your games faster, avoid errors and interruptions, and improve your gaming experience.
uplay download keeps stopping
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Methods to Fix Uplay Download Keeps Stopping Issue
There are various possible causes for Uplay download keeps stopping issue, such as network problems, compatibility issues, installation folder issues, antivirus interference, etc. Therefore, you may need to try different methods until you find the one that works for you. Here are some methods that have been proven to be effective by many users:
Method 1: Switch to the Preview Version of Uplay
One of the easiest methods to fix Uplay download keeps stopping issue is to switch to the preview version of Uplay. The preview version is a beta version that has more features and updates than the regular version. It may also have fewer bugs and errors that cause download issues. To switch to the preview version of Uplay, follow these steps:
Open Uplay and click on the menu icon in the top left corner.
Select Settings from the drop-down menu.
Under General, check the box for Always start Ubisoft Connect in offline mode.
Under Downloads, check the box for Enable automatic updates.
Under Other, check the box for Enable Ubisoft Connect overlay in supported games.
Click on Restart Now to apply the changes.
After restarting Uplay, click on your username in the top right corner.
Select Go To Beta from the drop-down menu.
Uplay will update itself to the preview version. Wait for it to finish.
Try downloading your game again and see if the issue is resolved.
Method 2: Use Google's DNS Address
Another method that can help you fix Uplay download keeps stopping issue is to use Google's DNS address instead of your default DNS address. DNS stands for Domain Name System, which is a system that translates domain names into IP addresses. Sometimes, your default DNS address may be slow, unreliable, or blocked by your ISP or network administrator. This can affect your download speed and stability. Google's DNS address is a free and public DNS service that can provide faster and more secure access to the internet. To use Google's DNS address, follow these steps:
Press Windows + R keys to open the Run dialog box.
Type ncpa.cpl and click OK to open the Network Connections window.
Right-click on your active network adapter and select Properties.
Double-click on Internet Protocol Version 4 (TCP/IPv4) to open its properties.
Check the box for Use the following DNS server addresses.
Type 8.8.8.8 in the Preferred DNS server field and 8.8.4.4 in the Alternate DNS server field.
Click OK to save the changes.
Restart your computer and Uplay and try downloading your game again.
Method 3: Flush Your DNS and Reset TCP/IP
If changing your DNS address does not work, you may need to flush your DNS and reset TCP/IP. Flushing your DNS will clear the cache of old and invalid DNS entries that may cause download issues. Resetting TCP/IP will reset the network configuration settings that may be corrupted or misconfigured. To flush your DNS and reset TCP/IP, follow these steps:
Press Windows + X keys to open the Power User menu.
Select Command Prompt (Admin) or Windows PowerShell (Admin) to open an elevated command prompt.
Type ipconfig /flushdns and press Enter to flush your DNS cache.
Type netsh int ip reset and press Enter to reset TCP/IP.
Type netsh winsock reset and press Enter to reset Winsock.
Close the command prompt and restart your computer and Uplay.
Try downloading your game again and see if the issue is fixed.
Method 4: Reinstall Uplay
Sometimes, Uplay download keeps stopping issue may be caused by a faulty or outdated installation of Uplay itself. In this case, you may need to reinstall Uplay to fix the issue. Reinstalling Uplay will remove any corrupted or missing files that may interfere with your download. To reinstall Uplay, follow these steps:
Press Windows + R keys to open the Run dialog box.
Type appwiz.cpl and click OK to open the Programs and Features window.
Find Uplay in the list of installed programs and right-click on it.
Select Uninstall/Change and follow the on-screen instructions to uninstall Uplay.
Go to the official Uplay website and download the latest version of Uplay.
Run the installer and follow the on-screen instructions to install Uplay.
Login to your Uplay account and try downloading your game again.
Method 5: Modify the Uplay Client's Compatibility Properties
Another possible cause of Uplay download keeps stopping issue is the compatibility issue between Uplay and your operating system. This can happen if you are using an older or newer version of Windows that is not fully compatible with Uplay. To fix this issue, you can try modifying the compatibility properties of Uplay and run it in compatibility mode for a different version of Windows. To do this, follow these steps:
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Go to the folder where Uplay is installed. The default location is C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher.
Find the Uplay.exe file and right-click on it.
Select Properties from the context menu.
Go to the Compatibility tab and check the box for Run this program in compatibility mode for.
Select a different version of Windows from the drop-down menu. For example, if you are using Windows 10, you can try Windows 8 or Windows 7.
Click Apply and OK to save the changes.
Run Uplay as administrator and try downloading your game again.
Method 6: Delete a Certain Folder in Uplay Directory
Some users have reported that deleting a certain folder in Uplay directory can help fix Uplay download keeps stopping issue. The folder is called cache and it contains temporary files that may be corrupted or outdated. Deleting this folder will force Uplay to create a new one with fresh files. To delete this folder, follow these steps:
Close Uplay and any Ubisoft games that are running.
Go to the folder where Uplay is installed. The default location is C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher.
Find the cache folder and delete it.
Restart your computer and Uplay and try downloading your game again.
Method 7: Disable Your Antivirus Software Temporarily
Sometimes, your antivirus software may interfere with your download and cause Uplay download keeps stopping issue. This can happen if your antivirus software mistakenly detects Uplay or your game files as threats and blocks them from downloading or running. To fix this issue, you can try disabling your antivirus software temporarily while downloading your game. To do this, follow these steps:
Find the icon of your antivirus software in the system tray and right-click on it.
Select Disable or Turn off from the context menu. You may need to select a time duration for how long you want to disable it.
If prompted, confirm your choice and enter your password if required.
Try downloading your game again and see if the issue is fixed.
Remember to enable your antivirus software again after downloading your game.
Method 8: Rename the Folder of the Problematic Game
The last method that we will show you is to rename the folder of the problematic game that you are trying to download. This can help fix Uplay download keeps stopping issue by forcing Uplay to create a new folder with fresh files. To rename the folder of the problematic game, follow these steps:
Go to the folder where your games are installed. The default location is C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games.
Find the folder of the game that you are trying to download and right-click on it.
Select Rename from the context menu and change its name to something else. For example, if you are trying to download Assassin's Creed Valhalla, you can rename its folder to ACV or ACV_old.
Try downloading your game again and see if the issue is fixed.
Conclusion
In this article, we have shown you how to fix Uplay download keeps stopping issue by following some simple methods. We hope that one of these methods has worked for you and that you can now download your games without any problems. If you have any questions or suggestions, please feel free to leave a comment below. We would love to hear from you!
Here are some tips and suggestions for Uplay users:
Make sure that you have enough disk space on your computer before downloading games from Uplay. You can check your disk space by going to This PC and right-clicking on your drive.
Make sure that you have a stable and fast internet connection when downloading games from Uplay. You can check your internet speed by using online tools such as Speedtest.net or Fast.com.
Make sure that you have updated your drivers and software on your computer to avoid compatibility issues and improve performance. You can update your drivers by using tools such as Driver Booster or Driver Easy. You can update your software by checking for updates in Windows Settings or using tools such as Patch My PC.
Make sure that you have closed any unnecessary programs or processes that may consume your bandwidth or CPU resources when downloading games from Uplay. You can close them by using Task Manager or tools such as CleanMyPC or CCleaner.
Make sure that you have backed up your game files and settings before uninstalling or reinstalling Uplay or your games. You can back them up by copying them to another location or using tools such as GameSave Manager or EaseUS Todo Backup.
Here are some FAQs that may help you with Uplay download keeps stopping issue:
Q: How do I pause and resume my download in Uplay?
A: To pause and resume your download in Uplay, you can click on the pause button next to the progress bar of your game. You can also right-click on the game and select Pause Download or Resume Download from the context menu.
Q: How do I change the download location of my games in Uplay?
A: To change the download location of your games in Uplay, you can follow these steps:
Open Uplay and click on the menu icon in the top left corner.
Select Settings from the drop-down menu.
Under Downloads, click on Change next to Install new games to.
Select a different folder or drive where you want to install your games.
Click OK to save the changes.
Q: How do I verify the integrity of my game files in Uplay?
A: To verify the integrity of your game files in Uplay, you can follow these steps:
Open Uplay and go to the Games tab.
Select the game that you want to verify and click on Properties.
Under Local Files, click on Verify Files.
Wait for Uplay to scan and repair any corrupted or missing files.
Q: How do I contact Ubisoft support if I still have issues with Uplay?
A: To contact Ubisoft support, you can follow these steps:
Go to the official Ubisoft support website and click on Sign In.
Login with your Ubisoft account credentials or create a new account if you don't have one.
Select the product that you need help with from the drop-down menu.
Select the platform that you are using from the drop-down menu.
Select the category and sub-category of your issue from the drop-down menus.
Click on Contact Us and choose a contact method, such as live chat, email, or phone.
Provide as much information as possible about your issue and attach any screenshots or videos if available.
Wait for a response from a Ubisoft support agent and follow their instructions.
Q: How do I rate and review this article?
A: To rate and review this article, you can follow these steps:
Scroll down to the bottom of this article and find the rating section.
Select a number of stars from 1 to 5 based on how helpful this article was for you.
Type a comment in the text box below the stars to share your feedback and suggestions.
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